Terms & Conditions

Effective Date: November 1, 2026 · Last Updated: November 1, 2026

 

1. Agreement and Acceptance

 

These Terms & Conditions ("Terms") govern access to and use of the website https://orbitex-sync.com and the associated software-as-a-service platform known as Orbitex Sync.

Orbitex Sync is operated by Orbitex FZE LLC, a company registered in Sharjah Publishing City Free Zone, United Arab Emirates.

 

Business Details

• Legal Name: Orbitex FZE LLC

• Trade License Number: 4431897

• Licensing Authority: Sharjah Publishing City Free Zone

• Business Location: SPC Free Zone, Sharjah, United Arab Emirates

• Contact Email: info@orbitex-sync.com

References to "Company", "Orbitex Sync", "we", "us", and "our" refer to Orbitex FZE LLC.

References to "Customer", "User", "you", or "your" refer to any individual or organization accessing or purchasing the Services.

By creating an account, purchasing access, or using the Services, you agree to these Terms.

If you purchase on behalf of an organization, you represent that you have authority to bind that organization to this Agreement.

If you disagree with these Terms, you must not purchase or continue using the Services.

 

2. Description of Services

 

Orbitex Sync is a digital business software platform designed to assist users with organizing, monitoring, and analyzing business information.

Depending on the purchased plan and currently available functionality, the platform may provide:

• Invoice tracking and organization.

• Revenue and expense monitoring.

• Marketing performance reporting.

• Advertising return-on-investment calculations.

• Customer-related business analytics.

• Business activity reporting.

• Dashboard-based information presentation.

• Digital business records and performance summaries.

• Related administrative and analytical features.

Features may vary by plan, availability, technical requirements, or platform updates.

The exact functionality included in a purchase is determined by the product description and plan information displayed at the time of checkout.

Orbitex Sync provides software functionality and digital access. It does not automatically provide personal bookkeeping, professional accounting, investment management, financial advisory, legal advisory, banking, or regulated payment services.

The platform does not guarantee particular business results, customer growth, increased revenue, or profitability.

 

3. Nature of the Digital Product

 

Orbitex Sync is a remotely accessible digital software service.

Purchases provide a limited right to access specified platform functionality during the purchased access period.

Purchases do not transfer ownership of the underlying software, platform infrastructure, source code, or intellectual property.

Unless explicitly stated otherwise, the Services do not include physical goods or shipping.

Access may require a compatible device, internet connection, supported browser, and valid account credentials.

 

4. Eligibility

 

To enter into a paid agreement, you must:

1. Be at least 18 years old or have the legal capacity required under applicable law.

2. Provide accurate and reasonably complete registration and billing information.

3. Use the Services only for lawful purposes.

4. Possess any necessary authority to act on behalf of a business.

5. Comply with these Terms and applicable legislation.

We may decline or restrict access where reasonably necessary to comply with law, prevent fraud, protect platform security, or address material violations of these Terms.

 

5. Account Registration and Responsibilities

 

Some Services require account registration.

You agree to provide accurate account information and keep that information reasonably current.

You are responsible for protecting your login credentials and controlling access to your account.

You must not share credentials in a manner that circumvents purchased user limits or security restrictions.

You must notify us promptly if you suspect unauthorized access or account compromise.

You are responsible for activities conducted through your account to the extent permitted by applicable law, except where responsibility properly rests with us.

 

6. Pricing and Available Plans

 

Orbitex Sync may offer access plans with different prepaid durations, such as one-month, three-month, six-month, or twelve-month periods.

Available plans, included functionality, access limits, prices, and purchase conditions are displayed on the relevant pricing or checkout page.

The price presented for final confirmation at checkout is the amount the customer authorizes for that purchase, subject to any clearly disclosed taxes or other charges.

Prices may be shown in AED or another supported currency.

Where an approximate converted amount is displayed, the final transaction currency and exact charge amount must be identified before payment confirmation.

Exchange rates or conversion fees applied independently by the customer's bank or payment provider may differ.

We reserve the right to modify prices for future purchases.

Any price change will not retroactively alter a completed prepaid purchase, except where expressly permitted by law or agreed with the customer.

 

7. Prepaid Access and Renewal

 

Orbitex Sync access plans are sold as prepaid access periods under the purchasing model described in these Terms.

Prepaid access does not automatically renew.

Customers are charged for the plan they expressly select and authorize during checkout.

At the end of the purchased period, access to paid features may expire unless the customer actively purchases an additional period.

The customer is not required to make another payment and is not charged an automatic renewal fee merely because a prepaid access period has expired.

Customers may choose to purchase a further access period using the pricing and conditions displayed at the time of the new purchase.

If an automatically renewing subscription product is ever introduced, it will require separate, clearly disclosed recurring-payment terms and the customer's applicable authorization.

No future recurring-payment arrangement is created solely by accepting these Terms for a non-renewing prepaid purchase.

 

8. Payment Processing

 

Payments are made using the accepted payment methods displayed at checkout.

Payments may be processed by Stripe or another authorized payment service provider identified during payment.

Customers authorize the amount displayed at checkout by completing the applicable payment process.

Payment card details are handled according to the technical infrastructure and privacy practices of the relevant payment processor.

We may use payment fraud-prevention mechanisms, payment authentication, and transaction-verification processes.

We reserve the right to decline or cancel a transaction for legitimate reasons such as suspected fraud, legal restrictions, or payment authorization failure, subject to applicable law.

If an accepted payment is canceled before the digital service has been provided, any refund will be handled according to our Refund Policy and applicable law.

 

9. Digital Delivery and Activation

 

Orbitex Sync is delivered digitally.

After successful payment confirmation, access is normally provided through the relevant account or activation process.

Customers may receive payment confirmation, a receipt, or account-related instructions electronically.

Delivery may occasionally be delayed by payment verification, security review, account validation, or technical problems.

If access is not activated, customers should contact info@orbitex-sync.com and provide the relevant purchase reference.

We will investigate reported activation problems and provide an appropriate resolution, which may include activation, equivalent access, or a refund where required by applicable law or our Refund Policy.

 

10. Customer Acknowledgment at Checkout

 

Before completing payment, customers should be provided with an opportunity to review:

• The selected product or plan.

• The length of the prepaid access period.

• The principal features included.

• The final price and transaction currency.

• Any applicable taxes or additional charges.

• Whether payment is one-time or recurring.

• Digital delivery arrangements.

• The Refund Policy.

• These Terms & Conditions.

By confirming the purchase, the customer authorizes the displayed transaction and accepts the applicable contractual terms.

No hidden charge or undisclosed recurring billing arrangement is authorized through this provision.

 

11. Cancellation and Expiration

 

Because prepaid Orbitex Sync access does not automatically renew, customers do not need to cancel a recurring billing arrangement to prevent another charge.

Customers may discontinue using the Services at any time.

Unless a refund is approved, voluntarily discontinuing use does not automatically entitle the customer to a prorated refund for unused days.

Purchased access ordinarily remains available until the end of the paid period, subject to these Terms.

Customers may request account closure by contacting info@orbitex-sync.com.

Requests for refunds are handled separately under the Refund Policy.

 

12. Refunds and Consumer Rights

 

Refund eligibility, procedures, processing, and exceptions are described in our Refund Policy.

The Refund Policy forms part of these Terms.

Nothing in these Terms restricts rights that customers possess under mandatory consumer protection laws.

In particular, customers may be entitled to remedies where digital services are materially defective, unavailable, not delivered, or materially different from the description provided at purchase.

A completed digital activation does not automatically extinguish legally protected consumer rights.

 

13. Acceptable Use

 

You agree not to:

• Use the Services for unlawful purposes.

• Engage in fraud, deception, or unlawful financial activity.

• Upload malicious software or harmful code.

• Attempt unauthorized access to accounts or systems.

• Circumvent authentication or security mechanisms.

• Interfere with platform availability or infrastructure.

• Conduct abusive automated requests.

• Attempt to reverse engineer the software except where expressly permitted by applicable law.

• Copy, sublicense, commercially redistribute, or resell the software without authorization.

• Upload information that infringes third-party rights.

• Process personal data without a lawful basis.

• Misrepresent the source, accuracy, or ownership of information.

• Use the platform to facilitate prohibited transactions or illegal activity.

We may investigate suspected misuse and take proportionate action, including restricting access where necessary.

 

14. Customer Content and Ownership

 

Customers retain their rights in the information, records, and content they lawfully submit to Orbitex Sync.

Submitting customer information does not transfer ownership of that information to Orbitex FZE LLC.

Customers grant us a limited authorization to host, process, transmit, organize, and display submitted information to the extent reasonably necessary to provide the requested Services and perform our contractual obligations.

Customers are responsible for the accuracy, lawfulness, and quality of their submitted information.

We are not responsible for independently verifying every uploaded invoice, transaction, marketing figure, or customer record.

Customers must maintain independent copies of information necessary for their own accounting, regulatory, or operational obligations.

 

15. Platform Intellectual Property

 

Orbitex Sync and its underlying software, branding, design, documentation, technology, and associated intellectual property belong to Orbitex FZE LLC or its applicable licensors.

Subject to payment and compliance with these Terms, customers receive a limited, non-exclusive, non-transferable right to use the available software features for the purchased period.

No ownership rights in the software are transferred.

Unauthorized copying, distribution, or commercial exploitation is prohibited.

 

16. Service Updates and Changes

 

We may improve, update, modify, or replace software components to maintain security, functionality, performance, or legal compliance.

Such changes may include interface improvements, technical upgrades, error corrections, and adjustments to supporting systems.

We will not intentionally remove material purchased functionality during an active prepaid period without an appropriate contractual or legal basis.

Where a material change significantly affects a customer's paid access, we will provide an appropriate remedy as required by applicable law.

 

17. Availability and Maintenance

 

We aim to maintain commercially reasonable service availability.

However, access may be temporarily affected by:

• Scheduled maintenance.

• Software updates.

• Infrastructure outages.

• Internet connectivity problems.

• Third-party service interruptions.

• Security incidents.

• Circumstances beyond reasonable operational control.

We do not guarantee uninterrupted or error-free access at all times.

This limitation does not remove responsibility for failures for which applicable law requires a remedy.

If a significant service failure prevents the customer from obtaining the purchased service, we will review the circumstances and provide a suitable remedy in accordance with the Refund Policy and applicable law.

 

18. Accuracy of Analytics

 

Orbitex Sync may calculate business indicators, revenue totals, marketing ROI, and other reports based on data entered or provided by customers.

The accuracy of these outputs depends on the quality, completeness, and correctness of source information.

Automated calculations may be affected by missing information, incorrect configurations, data delays, or technical limitations.

Customers should verify important figures before making financial, legal, tax, investment, or business decisions.

Orbitex Sync does not guarantee financial outcomes or provide individualized regulated financial advice.

 

19. Privacy and Data Protection

 

We handle personal information according to our Privacy Policy.

Customers must comply with applicable data protection legislation when uploading, processing, or managing information concerning other individuals.

Where required, customers must provide appropriate notices, obtain required authorizations, and establish a lawful basis for processing.

The Privacy Policy is available through our website and forms part of the overall information provided to customers concerning use of the Services.

 

20. Third-Party Services

 

Orbitex Sync may rely on independent technology providers for payment processing, hosting, email delivery, infrastructure, or optional integrations.

Those providers may have separate contractual and privacy terms.

We are not responsible for independent third-party products or services that customers separately choose to use.

However, this section does not exclude our legal responsibility for the digital service we have contracted to provide.

 

21. Customer Support

 

For account problems, payment inquiries, technical assistance, complaints, or other service-related matters, contact: info@orbitex-sync.com

Customers should include the registered email address, a description of the issue, and any relevant purchase identifier.

Our support team will review inquiries and provide assistance within a reasonable period according to the urgency and nature of the request.

We do not require customers to disclose full payment card numbers, security codes, or account passwords to obtain support.

 

22. Suspension and Termination

 

We may suspend access when reasonably necessary to:

• Respond to a serious security threat.

• Prevent fraud or unlawful activity.

• Address unauthorized access.

• Comply with a lawful order.

• Prevent material harm to systems or other users.

• Address a material breach of these Terms.

Where appropriate, we may provide notice and an opportunity to resolve the issue.

Permanent termination will be proportionate to the circumstances and applicable law.

Where we terminate paid access without customer fault and cannot provide the contracted service, we will consider an appropriate refund or other remedy.

Customers may request account closure at any time.

 

23. Disclaimers

 

Orbitex Sync is provided as business software for informational, administrative, and analytical purposes.

To the maximum extent permitted by applicable law, we do not warrant that every software calculation or report will be suitable for every customer's individual business requirements.

We do not guarantee uninterrupted availability, increased sales, profitability, specific marketing outcomes, or the accuracy of customer-provided source information.

Nothing in these Terms excludes express service commitments, statutory guarantees, mandatory consumer rights, or legal responsibilities that cannot lawfully be excluded.

 

24. Limitation of Liability

 

To the extent permitted by applicable law, neither party will be liable to the other for remote, indirect, or consequential business losses that were not reasonably foreseeable when the contract was formed.

For claims arising from ordinary contractual service failures, our aggregate contractual liability will generally not exceed the amounts paid by the affected customer for the relevant Services during the twelve months preceding the event giving rise to the claim, to the extent such limitation is legally enforceable.

This limitation does not apply where prohibited by law, including liabilities involving fraud, intentional misconduct, or any rights and remedies that cannot lawfully be excluded or restricted.

Nothing in this section prevents customers from obtaining mandatory statutory compensation.

 

25. Indemnification

 

Business customers agree, to the extent permitted by applicable law, to be responsible for losses arising from their unlawful content, unauthorized processing of third-party data, infringement of third-party rights, or material misuse of the Services.

This provision does not require customers to indemnify us for losses caused by our own negligence, wrongdoing, or breach of mandatory legal obligations.

 

26. Force Majeure

 

Neither party will be responsible for delays caused by circumstances beyond its reasonable control, to the extent permitted by law.

Such circumstances may include major infrastructure failures, widespread telecommunications disruption, natural disasters, governmental restrictions, or comparable extraordinary events.

The affected party should take reasonable steps to reduce the impact and resume performance.

Mandatory customer remedies remain unaffected.

 

27. Complaints and Disputes

 

We encourage customers to contact us first to seek a fair and practical resolution.

Complaints may be submitted to: info@orbitex-sync.com

Customers should describe the issue and provide relevant account or transaction information.

We will review complaints in good faith.

Customers may also pursue remedies through competent consumer protection authorities, courts, or other legally available dispute-resolution mechanisms.

 

28. Governing Law and Jurisdiction

 

These Terms are governed by the applicable laws of the United Arab Emirates.

Subject to mandatory jurisdictional rules and non-excludable consumer protections, disputes relating to these Terms may be brought before the competent courts of Sharjah, United Arab Emirates.

Nothing in this clause deprives consumers of mandatory rights or jurisdictional protections that apply under relevant law.

 

29. Changes to These Terms

 

We may revise these Terms to reflect legal, operational, or service-related changes.

Updated Terms will be published on our website.

Material changes will not be applied retroactively to deprive customers of rights under an existing prepaid purchase without a lawful basis.

Where required, additional notice or customer agreement will be obtained.

 

30. Severability

 

If a provision of these Terms is found invalid or unenforceable, the remaining provisions will continue to apply to the extent legally permitted.

The affected provision will be interpreted or limited to the minimum extent necessary to comply with applicable law.

 

31. Entire Agreement

 

These Terms, together with the applicable purchase details, Privacy Policy, Refund Policy, and any separately agreed service-specific terms, constitute the contractual framework governing the purchase and use of Orbitex Sync.

If a conflict exists, mandatory applicable law takes precedence.

 

32. Contact Information

 

Orbitex FZE LLC

Trade License Number: 4431897

SPC Free Zone, Sharjah, United Arab Emirates

Website: https://orbitex-sync.com

Email: info@orbitex-sync.com