Refund Policy
REFUND POLICY
Last Updated: September 10, 2026
This Refund Policy applies to subscriptions and software services purchased from ORBITEX FZE LLC through the ORBITEX SYNC website and platform.
By purchasing an ORBITEX SYNC subscription, you acknowledge and agree to the terms of this Refund Policy.
1. ABOUT OUR SERVICES
ORBITEX SYNC is a software-as-a-service (SaaS) business management and analytics platform.
Subscription payments are made solely for access to ORBITEX SYNC software, features, tools, dashboards, analytics, and related services.
ORBITEX SYNC does not sell financial services, payment services, banking services, or other financial products.
2. SUBSCRIPTION PAYMENTS
ORBITEX SYNC may offer subscriptions billed on a monthly, annual, or other billing cycle as displayed at the time of purchase.
By purchasing a subscription, you authorize the applicable payment provider to charge the selected payment method for the applicable subscription fee.
Subscription fees are generally charged in advance for the selected billing period.
3. CANCELLATION
You may cancel your subscription at any time through the available account or subscription management options.
Unless otherwise stated, cancellation will stop future subscription renewals.
After cancellation, you may generally continue to access the paid features until the end of your current billing period.
Cancellation does not automatically create a right to a refund for the unused portion of a billing period.
4. REFUND POLICY
Unless otherwise required by applicable law, subscription fees are generally non-refundable once a billing period has started.
We generally do not provide refunds or credits for:
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Unused subscription time
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Partial billing periods
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Failure to use the platform
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Change of mind
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Lack of use after purchase
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Failure to cancel before the renewal date
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Features that the user did not use
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Business decisions or circumstances unrelated to ORBITEX SYNC
However, we may review individual refund requests at our reasonable discretion.
5. ACCIDENTAL OR DUPLICATE CHARGES
If you believe you have been charged incorrectly, including:
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Duplicate charges
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Incorrect subscription charges
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Charges caused by a technical billing error
please contact us as soon as possible at:
We may investigate the transaction and, where appropriate, issue a refund or correction.
6. UNAUTHORIZED PAYMENTS
If you believe that your payment method has been used without your authorization to purchase an ORBITEX SYNC subscription, please contact us immediately at:
We may request information necessary to investigate the transaction.
Where appropriate, we may suspend the associated account while the matter is investigated.
7. TECHNICAL ISSUES
If you experience a significant technical issue that prevents you from accessing or using a substantial part of the service, please contact our support team.
We will make reasonable efforts to investigate and resolve legitimate technical issues.
Depending on the circumstances, we may provide:
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Technical assistance
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Service credits
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A partial refund
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A full refund
Any remedy will be determined based on the circumstances and applicable law.
8. FREE TRIALS
ORBITEX SYNC may occasionally offer free trials.
Where a free trial is offered, the specific terms of the trial will be displayed before or during registration.
If a free trial automatically converts into a paid subscription, this will be disclosed to the user before or during the applicable signup process.
Users are responsible for cancelling before the end of a trial period if they do not wish to continue with a paid subscription.
9. PROMOTIONAL PRICING
Promotional offers, discounts, introductory pricing, and special subscription offers may have additional terms.
Unless otherwise stated, promotional pricing does not create a separate entitlement to refunds.
After a promotional period ends, the applicable standard subscription price may apply.
10. PAYMENT PROCESSORS
Payments for ORBITEX SYNC subscriptions may be processed by third-party payment service providers.
These payment providers process payments solely for the purchase of ORBITEX SYNC software and subscription services.
ORBITEX SYNC does not process payments between users and their customers.
Any refund issued by ORBITEX SYNC will generally be returned through the original payment method used for the transaction, where technically possible.
The time required for a refund to appear in your account may depend on your bank or payment provider.
11. CHARGEBACKS AND PAYMENT DISPUTES
If you believe a charge is incorrect, we encourage you to contact us first at:
We will make reasonable efforts to resolve legitimate billing issues.
Submitting a chargeback for a valid and authorized transaction while simultaneously seeking a refund from ORBITEX SYNC may result in the account being reviewed or temporarily restricted while the matter is investigated.
Nothing in this section limits any rights you may have under applicable law or the rules of your payment provider.
12. ACCOUNT TERMINATION
If an account is terminated because of a serious violation of our Terms & Conditions, fraudulent activity, abuse, or unlawful use of the service, subscription fees already paid may not be refundable, except where required by applicable law.
13. EXCEPTIONS REQUIRED BY LAW
Nothing in this Refund Policy is intended to limit or exclude any refund, cancellation, consumer protection, or other statutory rights that cannot legally be excluded or limited under applicable law.
Where applicable law requires a refund, cancellation right, or other remedy, those rights will apply.
14. HOW TO REQUEST A REFUND
To request a refund or report a billing issue, contact us at:
Email: info@orbitex-sync.com
Please include:
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Your name
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Account email address
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Date of purchase
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Subscription plan
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Reason for the refund request
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Relevant transaction or invoice information, if available
We may request additional information to verify the account and transaction.
15. REFUND PROCESSING
If a refund is approved, it will generally be issued to the original payment method used for the purchase.
The time required for the funds to appear depends on the payment provider, bank, card issuer, or other financial institution involved.
ORBITEX SYNC does not control the processing time of third-party financial institutions.
16. CHANGES TO THIS REFUND POLICY
ORBITEX FZE LLC may update this Refund Policy from time to time.
When changes are made, the "Last Updated" date will be updated accordingly.
Any changes will apply to purchases made after the updated policy becomes effective, unless otherwise required by applicable law.
17. CONTACT US
If you have any questions regarding this Refund Policy, subscription cancellation, billing, or refund requests, please contact us:
ORBITEX FZE LLC
United Arab Emirates
Website: orbitex-sync.com
Email: info@orbitex-sync.com
18. SUMMARY
For clarity:
ORBITEX SYNC subscriptions are payments for access to business management and analytics software.
ORBITEX SYNC does not process or transfer funds belonging to users or their customers.
Users may cancel their subscription to prevent future renewal.
Subscription fees are generally non-refundable once a billing period has started, except where required by applicable law or where ORBITEX FZE LLC approves an exception.
Legitimate billing errors, duplicate charges, unauthorized transactions, and significant technical issues may be reviewed individually.
ORBITEX FZE LLC
United Arab Emirates
ORBITEX SYNC – Business Management & Analytics Software
orbitex-sync.com
info@orbitex-sync.com